Privacy Policy

CHX Guard ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you use chxguard.com and related services.

This policy complies with the EU General Data Protection Regulation (GDPR). By using our website, you consent to the practices described herein.

We collect the following types of information:

• Identity data: name, company name
• Contact data: email address, shipping address, billing address, phone number
• Transaction data: products purchased, payment amount, order history
• Technical data: IP address, browser type, device type, operating system
• Usage data: pages visited, time on site, referral source
• Communications: inquiries, customer service messages, reviews

We use your personal data for the following purposes:

• Processing and fulfilling your orders
• Sending order confirmations, shipping updates, and delivery notifications
• Responding to your inquiries and providing customer support
• Improving our website, products, and services
• Preventing fraud and ensuring payment security
• Complying with legal obligations (tax, customs, accounting)
• Sending marketing communications (only with your consent)

We share your personal data only with trusted third parties necessary to operate our business:

• PayPal: for payment processing
• EasyPost and shipping carriers (USPS, UPS, FedEx, DHL): for label generation and delivery
• Cloud hosting providers: Tencent Cloud (infrastructure), Cloudflare (CDN/DDoS protection)
• Email service providers: for transactional emails
• Legal and tax authorities: when required by law

All third parties are required to keep your data confidential and use it only for the specified purpose.

We use cookies and similar technologies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookie Policy.

We keep your personal data only as long as necessary for the purposes described in this policy:

• Order records: 7 years (for tax and accounting compliance)
• Account information: until you request deletion or after 3 years of inactivity
• Analytics data: 26 months (aggregated)
• Marketing preferences: until you withdraw consent

Under GDPR (if you are in the EU) and applicable data protection laws, you have the following rights:

• Right to access: request a copy of the personal data we hold about you
• Right to rectification: ask us to correct inaccurate data
• Right to erasure: request deletion of your data ("right to be forgotten")
• Right to restriction: ask us to limit processing of your data
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to marketing or certain processing
• Right to withdraw consent: at any time, for consent-based processing

To exercise any of these rights, email us at privacy@chxguard.com.

We implement industry-standard security measures to protect your data:

• TLS/SSL encryption for all data in transit
• Database encryption at rest
• Access controls and role-based permissions
• Regular security audits and updates
• Secure payment processing via PCI-DSS compliant providers (PayPal)

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Your data may be transferred to and processed in countries outside your country of residence, including the United States and China, where our service providers operate. When we transfer data internationally, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on our website. The "Last updated" date at the top of this policy indicates when it was last revised.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Email: privacy@chxguard.com
• Website: chxguard.com/contact