Return & Refund Policy

Most products may be returned within 30 days of delivery.

To be eligible, items must be:

• Unused, unwashed and free of any wear
• In their original, unopened manufacturer packaging
• In resalable condition with all tags and labels intact

Because these are personal protective equipment, opened or used gloves cannot be accepted for hygiene and safety reasons. Once PPE has left its sealed packaging we cannot verify its protective integrity, so it cannot be resold.

A Return Merchandise Authorization (RMA) number is required for every return. Packages sent back without an RMA number will be refused.

1. Email sales@chxguard.com within 30 days of delivery. Include your order number, the item(s) and quantity you wish to return, and the reason.
2. We will reply with an RMA number and the return address, usually within 1-2 business days.
3. Write the RMA number clearly on the outside of the package and ship it back within 30 days of the RMA being issued.
4. Once we receive and inspect the return, we will confirm the outcome by email.

Return shipping is paid by the customer, except where the return is our fault (see below). Original shipping charges are not refundable.

A 20% restocking fee applies to approved returns and is deducted from the refund.

Orders under $50: return shipping often costs more than the goods are worth. In these cases we may simply refund you without asking for the item back — we will tell you when you request the RMA.

Our error or defective goods: if we shipped the wrong item, or the product is defective, we cover return shipping and charge no restocking fee. Please report it within 30 days of delivery with photos where possible.

Refunds are issued to the original payment method once we receive and inspect the returned goods.

• Inspection: within 2 business days of the package arriving
• Refund issued: within 5-10 business days of inspection
• Your bank or card issuer may take a few additional days to post the credit

The refund equals the price paid for the returned items, less the 20% restocking fee where applicable. Original shipping charges are not refunded.

We do not process direct exchanges. If you need a different size or model, please return the original item for a refund and place a new order — this is faster than waiting for an exchange to be processed.

If you received the wrong size because of our error, contact us and we will send the correct item at no cost to you.

Not sure which size to order? Email us before purchasing and we will help you choose.

The following cannot be returned:

• Opened or used personal protective equipment (hygiene and safety)
• Custom, OEM or ODM products made to your specification — unless defective
• Items returned more than 30 days after delivery
• Items returned without an RMA number
• Items that are not in resalable condition, or are missing original packaging

If a custom or OEM product is defective, contact us — the 30-day defect reporting window still applies and we will make it right.